TOPSERVE LTD ACCEPTS RETURN AS PER THE FOLLOWING POLICY
- You can return any defective/damaged products delivered in such condition and we will exchange or process a refund in five working days, however the refund will not be given in cash but can be used to buy/purchase the same good or something else of equivalent value.
- The following items are NOT returnable:
- Edible food products (including all petal & luster dusts, sprinkles, fillings, flavorings, cake mixes, colorings, etc.), pre-made gumpaste flowers and decorations, gold and silver leaf and sprinkles, royal/hard icing decorations,
- Acrylic cupcake and cake stands, bulk orders, air brushes, cake dummies, chocolate transfer sheets,
- All edible images, transfer sheets, discounted items, seasonal items and special orders
- All discontinued and clearance merchandise.
- While seeking to return an item, the customer need to raise an alert with us within 3 days from the date of delivery for being eligible for the return, refund or exchange
- The product requiring exchange, refund or return should be received by us within 5 working days of the date of delivery in order to be eligible for the same.
- We retain the rights to examine whether the product returned is defective/damaged and based on the verification Topserve Ltd will either re-deliver/replace or refund the product/money to the customer.
- In case product is defective or damaged, Topserve Ltd will replace and resend the product to the customer address subject to the availability of the stock of the product.
- In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be resent to the address of the order.
- The customer is responsible for sending charges for replaced/re-sent product.
- If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer
Please complete the form below to request an RMA number.